Getting your EHR software up and running involves a lot of hustle and bustle for every healthcare facility, but the struggle just does not end there. You have to put in a lot of hard work into EHR optimization as well, where physicians, health plans, and other medical experts must fine-tune the software to their own requirements and clinical productivity. If you have implemented eClinicalWorks EMR Software in your healthcare organization and are looking for ways to implement new features, you have probably considered EHR optimization.
But the pathway to eClinicalWorks success differs for every practice, meaning your eCW optimization requires you to solve your practice’s unique challenges and achieve your specific goals. Value-based care and reimbursements have raised the need for EHR optimization among providers. So, after implementation, you should always optimize, upgrade, and increase your level of EHR functionality to be eligible for government-based incentives.
We can also get help from eClinicalWorks Optimization Services to make your practice go from just getting by to utilizing your EHR to the fullest. That can mean streamlined workflows, better delivery of care, reduced chances of provider burnout, and a more financially sustainable facility. Here’s how you can ensure successful eClinicalWorks EMR Software optimization.
4 Steps to Successful eClinicalWorks Optimization
Assess the Value of your Product by Conducting a Database Review
The first step requires you to assess the value of your software solution. You must be able to determine if its technology meets your practice demands. Conducting an objective assessment of eCW will highlight its proficiencies and deficiencies, so you can target specific areas for your EHR optimization efforts. Before setting goals, you should capture the current state of the eClinicalWorks database. The eCW database review will help you achieve the following things:
A better understanding of problem areas.
A coherent image of your current database reference in the future.
The key is to start by capturing the position of your current database and documenting what needs and needs not to be fixed. Consider reviewing settings, feature utilization, patient experience, reporting, integration, clinical experience, etc. This is how you can create a detailed plan of action and also prove the ROI of your optimization project once you are done with it.
Another benefit of conducting a database review is that you will be able to target root issues, not just symptoms. For example, if the symptom for your case is that the providers have to spend too much time after hours of catching up on administrative processes, the database review may enable you to find that there are workflow changes and additional features like voice recognition options that could help them reduce the amount of work required.
Create a Plan with Specific Goals
After conducting a database review, you should create a solid plan. While creating an eClinicalWorks EMR Software optimization plan, alone or as a part of a committee, don’t forget to consider the SMART framework and make sure your goals are achievable, measurable, specific, and relevant.
Some common goals from eCW optimization projects include:
Optimize the billing and front office tasks to get rid of duplicate claims.
Cut down the number of incomplete encounters through workflow automation.
Increase patient engagement efforts by utilizing portal, Healow, or messenger.
Enhance out of office charge capture process.
Utilize the browser version and upgrade to the latest version of eCW.
In the event that your optimization process seems large or complex to handle in-house, research eCW training and optimization partners. Outsourcing a firm to assist in this matter can bring the necessary outside perspective to the process and spare your in-house resources for other tasks.
Work with a trusted partner to implement your plan
There is no denying to the fact that EHR optimization is a collaborative effort, both internally and externally. The first step for many practices is to partner with an expert EHR consultant. You can consider specialized consulting organizations like Blue Eagle, who have a significant working experience with a wide variety of EHR systems, including eClinicalWorks.
You should create a strong project management team and establish your leadership and management efforts to save your eClinicalWorks software optimization when things get out of control. At this time, you should hope for the best but plan for the worst as well.
While most healthcare organizations tend to do it onsite, eClinicalWorks EMR Reviews confirm that nothing can replace an eCW consultant or trainer being onsite with your practice staff. However, during the current COVID-19 times, more and more practices are looking to implement their EHRs fully remote.
Step 4: Evaluate and Measure Success
Post eClinicalWorks EMR Software optimization largely depends on how you will continue to measure and evaluate success according to your specific goals. Most clients decide early on to gather physician satisfaction feedback and compare it to feedback collected post optimization to truly see the impact of changes on physician satisfaction with the system.
Users who watched eClinicalWorks EMR Demo suggest that eClinicalWorks Business Optimizer (eBO) can also be leveraged to report productivity and a number of other administrative and clinical reports to measure the organization’s unique needs.
Having a customized technology like eClinicalWorks EMR requires you to commit to both the maintenance and optimization of the solution, beyond the initial go-live date. Remember your eCW optimization project is not a one-time event as most service providers recommend optimization every 12 to 18 months to help ensure continued success and EHR ROI with the system.